Frequently Asked Questions

Short, clear answers

If your question is not answered here, message us on WhatsApp — we reply the same day.

Where is Akto Bilgisayar and how do I get there?

We are inside Eskidji Bazaar in Yenibosna: Çobançeşme Mah. Sanayi Cad. Vadi Sok. No:2, Hall 1, Gate C, Bahçelievler / Istanbul. The location is easy to reach by public transport; you can get directions from the map.

What are your opening hours?

We are open every day between 09:00 and 20:00. No appointment is needed — you can simply drop by during opening hours.

How long does a computer repair take?

For most devices the diagnosis is produced the same day. Cleaning, formatting and software work is usually finished the same day; if a part needs replacing, the time depends on availability. Either way we tell you the estimate before starting.

How is the diagnosis carried out?

Bring the device to our store; we identify the problem first, then share the options and their prices with you. Nothing is started without your approval.

Do you build gaming computers?

Yes. We discuss your budget and which games you want to play at what resolution, then select parts accordingly. Assembly, cable management and stress testing are completed before handover.

Which brands do you sell?

We are not tied to a single brand as a dealer, which lets us recommend whatever suits you best. We source computers, laptops and parts independently of brand.

Do you issue corporate invoices?

Yes, we provide corporate invoicing. We work with offices on volume purchases and on scheduled supply of consumables.

Do you offer on-site service?

We work on site for network installation, structured cabling and CCTV systems. Desktop and laptop repairs are carried out at our bench in the store.

Should I upgrade my old computer or buy a new one?

We measure the current system first. On most computers moving to an SSD and adding RAM produces a serious speed difference at a fraction of the cost of a new machine. When an upgrade would not help, we say so plainly.

Can data be recovered from a disk that will not start?

It depends on the type of failure. For logical failures and accidentally deleted data the odds are good. What matters is bringing the device in untouched, without writing new data over it — every attempt lowers the chance of recovery.

How many cameras does a CCTV system need?

It depends on the size of the area, the entry and exit points and the level of detail you want to see. We survey the site, produce a placement plan and aim for full coverage without adding cameras you do not need.

Do you provide a warranty?

Products we sell are covered by the manufacturer warranty. For labour and replaced parts we share the warranty terms clearly before starting the work.

Can I reach you from outside Istanbul?

WhatsApp and e-mail are open for anyone writing from another city. We evaluate sourcing and delivery options together with you.

How can I get a price?

WhatsApp is fastest: describe what you need and we will send suitable options with prices. You can also call us or drop by the store.

Tell us what you need — we will take care of the rest.

A single component or an entire office. Same care either way.